Privacy Policy

This Privacy Policy explains how Firebird IT Consulting and Services("Firebird IT", "we", "us") collects, uses, discloses, and protects your personal data when you visit https://firebirds.ccor contact us. We are committed to handling your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

1. Information we collect

When you submit our enquiry form, we collect the personal data you provide: your name, email address, and — optionally — your phone number, company name, service of interest, budget range, and the details of your message. We also collect limited technical data automatically (such as anonymised analytics via Google Analytics) to understand how our site is used.

2. How we use your information

We use your personal data to respond to your enquiry, prepare and send you a quote, communicate with you about your project, and improve our website and services. We do not use your details for any purpose unrelated to your enquiry without your consent.

3. Legal basis and consent

We process your personal data on the basis of the consent you give when submitting the enquiry form, and where necessary to take steps at your request before entering into a contract. You may withdraw your consent at any time by contacting us at [email protected].

4. Disclosure of your information

We do not sell or rent your personal data. We may share it only with trusted service providers who help us operate our business (for example, email delivery and hosting providers), and only to the extent necessary. These providers are required to protect your data and use it solely for the services they provide to us.

5. Data retention

We retain enquiry data for as long as necessary to respond to and follow up on your enquiry, and to comply with our legal and business record-keeping obligations. When it is no longer needed, we securely delete it.

6. Data security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access, including encryption in transit (HTTPS) and access controls on our systems.

7. Your rights

Under the PDPA, you have the right to access and correct your personal data, to withdraw consent, and to limit the processing of your data. To exercise any of these rights, please contact us at [email protected].

8. Cookies and analytics

We use Google Analytics to collect aggregated, anonymised information about how visitors use our site. This helps us improve the site. You can opt out using browser settings or the Google Analytics opt-out browser add-on.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, contact Firebird IT Consulting and Services (Business Reg. No. LA0056051-X) at [email protected] or +60 17-507 7820, Puchong, Selangor, Malaysia.